What We Do

New Heart Doula

About New Heart Doula

In our professional life, we seek professional guidance throughout our career. From our first resume, to our first presentation, to our first leadership position—we want to be prepared.

I believe that having a baby is one of the most important experiences to prepare for; so I became a doula. My passion is to serve new parents during this amazing transformation—yours and your baby’s.

I am a mother of three children. Each birth experience was very different for me. Through my own personal experience as well as attending the births of other women, I have learned that women who have constant emotional support are able to reach their inner strength and have a satisfying birth experience.

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About Susan Chargo

My Credentials: I am an ICEA (International Childbirth Education Association) certified childbirth educator with over 20 years of experience teaching childbirth preparation, breastfeeding and newborn care. I am also an ICEA certified birth doula. I attended many births as a labor “coach” before obtaining my formal certification.

The best training comes from attending births. I have learned so much from moms and their partners and I take that experience with me to the next birth. I feel honored to work with the wonderful women that I do and to be a part of this special time in your life.

  • ICEA & CPI Certified Childbirth Educator
  • ICEA & CPI Certified Birth Doula
  • CPI Certified Postpartum Doula
  • CPI Certified Trainer
  • Lactation Specialist
  • Newborn Care Specialist
  • Parent Facilitator
  • Bachelor of Science in Education, University of Minnesota
  • Master’s Degree in Family Education, University of Minnesota

Memberships and Affiliates:

  • ICEA (International Childbirth Education Association)
  • DONA (Doulas of North America)
  • Childbirth Collective
  • Childbirth Professionals International



Did You Know?

  • The meaning of the word ‘Doula’.
    1. The Word Doula is a Greek word meaning “women’s servant”. Women have been serving other women in childbirth for many centuries and have proven that support from another woman has a positive impact on the labor process.
  • The role of a doula.
    2. The role of the doula is never to take the place of a husband or partner in labor, but to compliment and enhance their birth experience.
  • The benefits of a doula.
    3. The presence of a doula can be beneficial no matter what type of birth you are planning. – The primary role of a doula is to help mother’s have a safe and pleasant birth- not to help them choose the type of birth.

What are the advantages of having a doula?

According to The Cochrane Review,* there are many advantages with a doula at your side. Here are a few:

  • Decreases cesarean rate by 50%
  • Decreases length of labor by 25%
  • Decreases the use of pitocin by 40%
  • 14% decrease in newborns being admitted to a special care nursery
  • Decreases request for an epidural by 60%
  • Increased reports of women reporting a positive birth experience

*Hodnett ED. Gates S Hofmeyr GJ. Sakala C. Continuous Support for Women During Childbirth. Cochrane Database of Systematic Reviews.(3) CD003766, 2003.

Our Advantages


Exceptional Support.

We are experienced in education and care through pregnancy, birth and beyond. Susan takes the time to really get to know each of her clients and to help plan the type of birth they are hoping for.


Postpartum Care.

New Heart Doula is able to help moms postpartum who need extra care with breastfeeding or newborn care.



Susan has a background in education,  she is able to explain things in a clear manner in terms everyone understands.